Category Archives: Organizations and Leadership: Flexible Workplaces & Innovative Cultures

The New Normal: Leading organization to thrive in a fast-change, mobile work world

Rosenblum: Workplace martyrs, please take your vacation! –

“It’s the feeling that I’ll just be under an avalanche if I take time off,” said Ellen Galinsky, president of the New York-based Families and Work Institute.

Source: Rosenblum: Workplace martyrs, please take your vacation! –

Other Than Leverage, What’s Behind LI and Microsoft Coming Together

Quoting from Nadella: “We are in pursuit of a common mission centered on empowering people and organizations.”
And from Weiner: “Culture and values provide the foundation upon which everything else is built. They are arguably our most important competitive advantage, and something that has grown to define us. It’s one thing to change the world. It’s another to do it in our own unique way: Members first. Relationships matter. Be open, honest and constructive. Demand excellence. Take intelligent risks. Act like an owner.”

For the full transcription of both CEOs announcement to their workforces:

Anything that can be Connected, will be Connected (Part 1 of 2)

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The Internet-of-things (IOT) is transforming how we work, play & live. A 2-part series addressing connected strategies for virtual teams. In Part 1, five principles on how to be more tech-effective.

Source: Anything that can be Connected, will be Connected (Part 1 of 2)

Innovation: What, Why, When and How?

Innovation Lead Graphic

by Dr. Charlie Grantham, co-founder, The Smart Workplace

We believe that The SMART Workplace embeds innovation right into its culture because that builds engagement between employee and company and includes an intentional wide variety of people. All of this results in improved performance.

OK, but just what is this thing called innovation? People throw the term around like it was some sort of Holy Grail but then have a difficult time explaining how to do it. With apologies to Justice Potter Stewart, we need more than a quip about “I’ll know it when I see it’.
The Why of It

The simple reason for why you should innovate is you either do it or your company fades away into obscurity. In today’s highly competitive global world, everyone needs to be constantly pressing to develop new products, new channels of delivery and ways of meeting customer evolving needs.

But even deeper, innovation is the manifestation of the creative ability in an organization. Without the creation and constant and genuine transformation of the business, it becomes stagnant and moribund. Put another way, innovation is continuous brand renewal which insures a company’s sustainability over the long haul.
What is It?

Most people think of innovation of as the creation of a new thing. The next Apple “I” whatever (you know iPhone, iCar, iRobot) ; a revolutionary drug or perhaps the proverbial better mousetrap. It’s more than that in The SMART Workplace. Innovation is about tomorrow, the never never land that is just slightly beyond our grasp yet right in front of us.

True innovation is about establishing new directions, creating new opportunities, starting new pathways – not following the established road. Really it is a process, not a single individual act. That’s why we say that The SMART Workplace makes the process of innovation part of its DNA and culture. It’s part of ‘how we do things around here.’
Hints on How to Do It

This is the tough one. We all know that most Fortune 500 companies don’t have time to innovate as they are consumed by an endless and often pointless tsunami of PowerPoints, emails, and meetings. Innovation doesn’t happen by happenstance. First, people need time to get away from the unyielding pace of ongoing operations. They need down time and alone time to dream, plan and innovate.

One technique we have found very useful in the innovation process is borrowed from the discipline of ‘futuring’. This involves examining trends which impact customers and the marketplace to spot emerging needs. Coupled with a scenario construction process, this can provide descriptions and specifications of just what needs to be created.

Perhaps the best example of a company that specializes in this type of innovation is IDEO. They say it better than we can:

“We envision new companies and brands, and we design the products,
services, spaces, and interactive experiences that bring them to life.
We help organizations build creative culture and the internal systems
required to sustain innovation and launch new ventures.”

That’s how you innovate.
Who Does It?

Typically, independent people, start-ups and small companies are the innovators these days. Then bigger companies buy, hire or rent these smaller businesses. Slowly this is changing. Especially with a shift in workforce demographics older, experienced people are becoming a new source of innovation. Innovators are becoming a ‘normal’ part of the business process. We like to call them the “Creative Catalysts”. Actually, we are going back to a time even before the Industrial revolution where these creatives were the masters of their craft. Today, post information age, they are the ‘artisans of thought’. They are the grain of sand in the oyster that eventually turns into a pearl.

In short, innovation is the process of creating new value for a customer. Fundamentally creative, it is required because the pace of change is increasing. What’s the old saying, “time waits for no man”? Innovation happens when there is time, space and energy consciously devoted to it. Everyone can be an innovator. It is not the exclusive province of 30-something’s.

I’d like to close by circling back to the ‘how’ question. Innovation and sustainability are linked arm in arm. If you want to be around in one hundred years you need to be better at innovation than anyone else in your market. And as I said, the why, what, how and who of innovation is also changing. Part of this continuous change affects you. Going forward, smart organizations will be much smaller than they are today, much of its labor force replaced by technology and robotics. Innovators continue to bring value to organizations in ways robots cannot. More about that in a future blog, but for now, let’s agree that value creation in this new world of work will come from three major innovation roles.

All organization members carry the responsibilities of one more more of these major roles. We group them into categories of leader, manager and, a role we at The Smart Workplace have defined as ‘artisans of thought’. These roles are connected integrally to the organization’s innovation culture. They can be defined as:

Artisans – Creative and innovative contributors to organization design, systems or processes. Artisans may be contractors or employees that may not have formal leadership or management responsibilities.

Managers – Essential facilitators of work, teams and relationships to implement strategy and expand successful prototypes to the larger organization

Leaders – Visionary leaders are engaged advocates for the emerging future that develops shared purpose and vision within the workforce. They make sure the shared vision meets the needs of the market and organization stakeholders.

Innovation Role Graphic

That’s the foundation for innovation in The SMART Workplace. It’s far more than a single brilliant individual. All three roles contribute at all levels of leadership and contribution. These are value-added roles continuously seeking process improvements, innovation opportunities, and stronger connections within the organization. What innovation role are you playing today? What role do you want to play?

If you’re not a SMART Workplace community member yet, join us now and be part of our emerging conversation on being leaders in developing sustainable, SMART workplaces.

From Trina, a special note – For followers of this blog, please note that I am migrating this blog site completely to If you are not a member of TSW community, please join me there since I will eventually fade out this site and post our blog posts only from TSW. Thank you for your subscriptions and interest!

Ready to Monkey Around Making A SMART Workplace?


It’s the Chinese New Year, the Year of the Monkey. This seems the perfect time to launch The Smart Workplace blog because, according to the ancient Chinese zodiac, 2016 is destined to be a year infused with exuberance, unconventional problem-solving, and increased communication. This blog is all about that! I’m exuberant about the 2nd edition of Working Virtually, in final edits before publication this fall, exuberant and delighted to share what I learned while writing it. I found some surprises and exciting, unconventional ways teams work today. I’m continuing many conversations and want to invite you into the conversation. So… I’m starting a blog on The SMART Workplace!

What is The SMART Workplace (TSW)?

  • TSW is an organization that is driven by its mission and vision
  • TSW builds flexible, mobile and dynamic teams – and supports them
  • TSW develops leaders, not task managers
  • TSW is agile and knows when to adopt new ways of working
  • TSW understands technology and builds systems for collaborative communication around a network of teams.

Being SMART saves companies money. The General Service Administration (GSA) has gotten really workplace smart in how they manage office space. They tackled a cost-saving challenge with smart, unconventional problem-solving that saved the Feds – and U.S. taxpayers – millions of dollars, just in real estate savings.

Not to mention how being SMART collaboratively transformed the way they work.

How easily could you go from 6 leases to 1 office space, saving almost 50% in real estate – without crowding anyone?

The U.S. Government’s GSA did, and they did it without forcing anyone to work where they didn’t want or couldn’t work productively. This gorgeous and functional office building is the result of a highly collaborative process involving everyone who would be impacted by the building’s transformation. The building is Smart, state of the art, spacious and beautiful. Watch the quick video to see for yourself! It is technically fully integrated. Collaborative technology is everywhere with team members participating digitally and around a conference table. Workspaces reflect the way people really work.

Does your organization ensure its people have access to work spaces that meet the needs of the task at hand, with collaborative tools and resources?

A Smart workplace facilitates effective communication. Work gets done through people communicating and cooperating, no matter how networked, distributed, and flexible we become. In all my years working with people from the shop floor to the executive board room, everyone usually agrees communication is a top organizational improvement area. Especially in a perennially changing work world, communication across levels and boundaries is a critical success factor, so in this Year of the Monkey, I’ll be communicating through this blog and, hopefully, in a good conversation with you about effective communication.

Returning to the big changes impacting staff of the GSA, effective communication began before the first real estate lease was released. To build a smart workspace that worked for everyone, the GSA championed a strategic and operational collaboration among IT, Facilities, HR and staff. These champions engaged managers and team members impacted by their workspace changes. “There is a lot of underlying technology,” said Torrance Houlihan of AgilQuest, overseer of the technology install for the GSA. “But it wasn’t implemented for technology’s sake. It was implemented to let people choose how and when they’re going to interact with the building, and then to give them feedback from the building when they do that.” [emphasis mine]

How did Houlihan and his team build a workplace they could be confident people would choose to interact with, using the technology, leveraging the building, and connecting with each other?

They asked…

They had iterative communication among all employees whose workspace was going to dramatically change. The way the GSA team led this hugely disruptive change process is the real story. The collaboratively built an unconventional building that works for everyone. Deep employee and stakeholder engagement ensured the good design behind the building itself. The feedback and continuous engagement enabled a powerful solution to a financially driven cost-savings need.

Is your organization Workplace Smart? How do you know?

There are many simple ways to monkey around and leverage mobile work, the digital network and office space to be a SMART workplace. We’ve been doing it for decades now. In this Year of the Monkey, I’m excited to bring together success stories, experts, current best practices, tips and resources, so please subscribe to The Smart Workplace blog.  Very important: Please watch for my next blog post that will come from and my new email,!

Join me and the SMART Workplace team in an exciting, ongoing weekly conversation.

Sign up today to be sure not to miss next Wednesday’s post, which will include a free QuickCheck SMART Workplace Readiness assessment, too, so you can get a sense of how SMART your workplace is.