All posts by hoefling

Pragmatic Wisdom from a Seasoned Virtual Leader

Guest Contributor and long-time colleague, Amy Connell, has worked in a highly visible marketing capacity for three Fortune 500 companies. Read her story and suggestions here.

Also, my first on-demand course is available through this blog post. The Powerful Role of the Virtual Leader is an introductory course to the virtual management model I teach in Working Virtually: Transforming the Mobile Workplace.

Source: Pragmatic Wisdom from a Seasoned Virtual Leader

Virtual management pioneer to visit Australia

Source: Save the date: Virtual management pioneer to visit Australia

I’l be speaking at the inaugural EdVET Conference for teachers and trainers on Friday 28 April 2017 in Melbourne. I’ll actually be spending two weeks working with educators on topics such as:

  • Teaching tomorrow’s workforce today
  • An engagement-driven rapid course design approach
  • Teacher as online facilitator – role model, stringent evaluator AND slacker
  • Aligning course learning outcomes to student learning goals
  • Where and when to do what – blended learning and flipped classrooms.

I’ll wave from Down Under!

 

Mobile Work Mind Shifts Blog Series: SHIFT #1 Best Fit

“Best Fit” workplaces consider virtual and co-located work environments as viable places to get the job done. “Best Fit” workplaces find and build talented teams that align with the organization’s desired culture and goals. They’re SMART about how they design the organizational structure so that it “fits” the way work gets done and the way knowledge is stored.

Source: Mobile Work Mind Shifts Blog Series: SHIFT #1 Best Fit

The Inevitable Clarification of Written Communication

You know the phrase, “The best laid plans….”? No matter how slowly and carefully we communicate in the flat medium of the written word, misunderstanding and confusion is inevitable. Rather than being frustrated, angry, responding, EXPECT it. For example, as an instructor, I follow instructional design principles and I do my best to communicate clearly.  However last time I taught this course, 40% of my students posed the same two questions. I strive to write simply and clearly, so I was a bit deflated because I had obviously missed my mark. I thought I had been abundantly clear.

Then I chuckled, remembering that I am human, and reminded myself that taking a few minutes to clean up a confusing message is simply part of the ‘job’ of online facilitation.  Period. The course’s virtual office made it easy to communicate, both questions were easily cleared up (and hopefully won’t recur this term) and the entire class was notified of the clarification in case others were also confused.

Done. Handled. Students served. Professor made changes to course documents for future classes.

It’s harder to “read between the lines” when we don’t have voice tone or body language to help.

Processed with VSCO with 4 preset
Processed with VSCO with 4 preset

The written medium is flat. Misunderstood writing isn’t a shortcoming unless we don’t take the time to be clear in the first place, or if we won’t take responsibility for answering questions and clarifying meaning to the reader.

Virtual team communication, especially when written, is no different than an online class.

Verification of understanding and clarification of specific detail is, quite simply, normal. You might want to encourage conversation that verifies this shared understanding.

Here are 5 proactive ways to clear confusion:

  • Take as much time as needed to be sure your writing is as clear as possible before publishing or sending your written communication.
  • Use the collaboration tools to confirm communications were received, read, responded to, or any other feedback loops you need. In other words, ensure the communication has been completed and understood. Don’t assume.
  • EXPECT questions. As I said, instead of thinking the receiver of your message is dumb or didn’t read carefully, instead of judging yourself as a poor communicator, just expect some back and forth until everyone understands the intended message.
  • EXPECT newer relationships and teams to be more iterative until you get to know one another and settle into team rhythms.
  • Add protocols and efficiency aids as they are needed. (For example, in my teaching, we have consistent, predictable due dates and engagement expectations throughout the week. I teach across global time zones, so we are asynchronous and much of the course learning happens in discussion that requires regular participation.)

If you commit to this kind of clear written communication and openness, as well as get into the habit of asking and expecting clarifying questions, you will save time and frustration for yourself and all your team relationships.

~ Trina Hoefling, Transformation Change Agent, co-founders of The SMART Workplace